Dentists 2021-10-27T15:59:05+00:00

A Provider Friendly Program for Arkansas

MCNA Insurance Company (MCNA) is a leading dental benefit management company committed to providing high quality services to state agencies and managed care organizations for their Medicaid, Medicare, and CHIP members. We serve over 4 million children and adults with the singular mission of improving their general health by ensuring access to quality dental care.

MCNA is a current dental benefits administrator for Arkansas’ Dental Medicaid and CHIP program. MCNA’s Arkansas Dental Plan is led by our Executive Director, Dr. John Grammer, former President of the Arkansas Academy of General Dentistry and licensed Arkansas Dentist. As dentists, we recognize the dedication that Medicaid providers such as you have to the oral health of Arkansas’ children and adults. We would like to extend an invitation for you to consider joining our network.

Need more information? Visit our corporate website at

Provider Network Enrollment

Your dental office may enroll in our Arkansas Medicaid and CHIP network now via fax, email, or mail.

Provider Resources and Documents

Arkansas Medicaid Open Enrollment for 2022

The annual open enrollment period for all Arkansas Medicaid members starts November 1 and ends December 15, 2021. Please read our provider bulletin to learn more.

Frequently Asked Questions

How do I sign up with MCNA?

Follow the steps outlined in the above section. If you have questions and would like to speak with an MCNA Dental representative, please call our Provider Hotline at 1-844-343-6262.

What is MCNA Dental’s payor ID for electronic submission of claims and pre-authorization requests using a third-party clearinghouse?

MCNA’s payor ID is 65030.

Is there a special application to access MCNA’s Provider Portal?

No, you do not need to complete a special application to access the Provider Portal. Once you have successfully completed MCNA’s credentialing process and are an active provider in our network, you automatically qualify for a free account on our Provider Portal and all of the benefits it entails! All you need to do is visit MCNA’s Provider Portal at and complete the simple process of validating your information, then you are ready to go!

How do I contact MCNA if I have questions or need help?

Please call our dedicated Arkansas Provider Hotline at 1-844-343-6262. It is available Monday through Friday, from 7 a.m. to 7 p.m.

Provider Training Sessions

MCNA Dental hosts online webinars to discuss our program and other important information. Please RSVP to reserve your seat at one of our upcoming webinars. Webinar access information will be emailed to you upon your RSVP. To RSVP, email with your name, contact information, and desired webinar date.

Date and Time Topic
June 8 & 10
9am-10am or 2pm-3pm
Orthodontic Updates
September 14 & 16
9am-10am or 2pm-3pm
Dental Record Standards
September 21 & 23
9am-10am or 2pm-3pm
Radiographs and Chart Notes
November 9 & 11
9am-10am or 2pm-3pm
Appeals, Reconsiderations, and Corrected Claims
November 16 & 18
9am-10am or 2pm-3pm
Medical Necessity

We are here to help you!

If you have any questions, please call our toll-free Arkansas Provider Hotline at:


You can call Monday through Friday, 7 a.m. – 7 p.m. (excluding national holidays).
If calling after hours, please leave a message for our representatives. Your call will be returned on the next business day.