Dentists 2023-11-01T09:07:25+00:00

A Provider Friendly Program for Arkansas

MCNA Insurance Company (MCNA) is a leading dental benefit management company committed to providing high quality services to state agencies and managed care organizations for their Medicaid, Medicare, and CHIP members. We serve over 5 million children and adults with the singular mission of improving their general health by ensuring access to quality dental care.

MCNA is a current dental benefits administrator for Arkansas’ Dental Medicaid and CHIP program. MCNA’s Arkansas Dental Plan is led by Dr. Thomas Isbell, former President of the Arkansas Academy of General Dentistry and the Northeast Arkansas Dental Society, and a licensed Arkansas Dentist. As dentists, we recognize the dedication that Medicaid providers such as you have to the oral health of Arkansas’ children and adults. We would like to extend an invitation for you to consider joining our network.

Need more information? Visit our corporate website at

Provider Network Enrollment

Your dental office may enroll in our Arkansas Medicaid and CHIP network now via fax, email, or mail.

  • Step 1: Download and read our Welcome Letter.
  • Step 2: Download and complete one New Provider Form for each dentist.
  • Step 3: Download and complete one New Location Form for each physical location.
  • Step 4: Download and review our Fee Schedule.
  • Step 5: Download and complete our Dental Provider Agreement. Please be sure to complete both the Master Dental Provider Agreement and the Arkansas Attachment A.
  • Step 6: Download and complete the IRS W-9 Form for each physical location.
  • Step 7: Download and complete the Payment Method Selection Form for each physical location.
  • Step 8: Fax the completed documents to 1-877-563-8560, email them to (file attachment limit of 10MB total per email), or mail them to:
    • MCNA Dental
      Attn: Arkansas Network Development
      P.O. Box 740370
      Atlanta, GA 30374-0370

Provider Resources and Documents

End of COVID-19 Public Health Emergency

The federal government is ending the COVID-19 public health emergency and will give a 60-day notice of the effective date for all states. Please click here to read a bulletin with all the current details for providers, including links to Arkansas Medicaid enrollee information.

Frequently Asked Questions

How do I sign up with MCNA?

Follow the steps outlined in the above section. If you have questions and would like to speak with an MCNA Dental representative, please call our Provider Hotline at 1-844-343-6262.

What is MCNA Dental’s payor ID for electronic submission of claims and pre-authorization requests using a third-party clearinghouse?

MCNA’s payor ID is 65030.

Is there a special application to access MCNA’s Provider Portal?

No, you do not need to complete a special application to access the Provider Portal. Once you have successfully completed MCNA’s credentialing process and are an active provider in our network, you automatically qualify for a free account on our Provider Portal and all of the benefits it entails! All you need to do is visit MCNA’s Provider Portal at and complete the simple process of validating your information, then you are ready to go!

How do I contact MCNA if I have questions or need help?

Please call our dedicated Arkansas Provider Hotline at 1-844-343-6262. It is available Monday through Friday, from 7 a.m. to 7 p.m.

Provider Training Sessions

MCNA Dental hosts online webinars to discuss our program and other important information. Please RSVP to reserve your seat at one of our upcoming webinars. Webinar access information will be emailed to you upon your RSVP. To RSVP, email with your name, contact information, and desired webinar date.

Date and Time Topic
July 15, 2022
MCNA 101: Informational overview helpful to new administrative and clerical staff.
August 19, 2022
MCNA 101: Informational overview helpful to new administrative and clerical staff.
September 16, 2022
Medical Necessity: Understanding the driving factor behind Medicaid reimbursement.
October 14, 2022
Dental Records Standards: Understanding record requirements.
November 18, 2022
Radiographs and Charts Notes: Criteria for diagnostic quality radiographs and identifying common charting errors.
December 9, 2022
MCNA 101: Informational overview helpful to new administrative and clerical staff.

We are here to help you!

If you have any questions, please call our toll-free Arkansas Provider Hotline at:


You can call Monday through Friday, 7 a.m. – 7 p.m. (excluding national holidays).
If calling after hours, please leave a message for our representatives. Your call will be returned on the next business day.