A Provider Friendly Program for Arkansas
MCNA Insurance Company (MCNA) is a leading dental benefit management company committed to providing high quality services to state agencies and managed care organizations for their Medicaid, Medicare, and CHIP members. We serve over 5 million children and adults with the singular mission of improving their general health by ensuring access to quality dental care.
MCNA is a current dental benefits administrator for Arkansas’ Dental Medicaid and CHIP program. MCNA’s Arkansas Dental Plan is led by Dr. Thomas Isbell, former President of the Arkansas Academy of General Dentistry and the Northeast Arkansas Dental Society, and a licensed Arkansas Dentist. As dentists, we recognize the dedication that Medicaid providers such as you have to the oral health of Arkansas’ children and adults. We would like to extend an invitation for you to consider joining our network.
Need more information? Visit our corporate website at http://www.MCNA.net
Provider Network Enrollment
Your dental office may enroll in our Arkansas Medicaid and CHIP network now via fax, email, or mail.
- Step 1: Download and read our Welcome Letter.
- Step 2: Download and complete one New Provider Form for each dentist.
- Step 3: Download and complete one New Location Form for each physical location.
- Step 4: Download and review our Fee Schedule.
- Step 5: Download and complete our Dental Provider Agreement. Please be sure to complete both the Master Dental Provider Agreement and the Arkansas Attachment A.
- Step 6: Download and complete the IRS W-9 Form for each physical location.
- Step 7: Download and complete the Payment Method Selection Form for each physical location.
- Step 8: Fax the completed documents to 1-877-563-8560, email them to Provider_Enrollment@MCNA.net (file attachment limit of 10MB total per email), or mail them to:
- MCNA Dental
Attn: Arkansas Network Development
P.O. Box 740370
Atlanta, GA 30374-0370
- MCNA Dental
Provider Resources and Documents
End of COVID-19 Public Health Emergency
The federal government is ending the COVID-19 public health emergency and will give a 60-day notice of the effective date for all states. Please click here to read a bulletin with all the current details for providers, including links to Arkansas Medicaid enrollee information.
Frequently Asked Questions
Provider Manuals
Quick Reference Guides
Forms
Miscellaneous
Provider Training Sessions
MCNA Dental hosts online webinars to discuss our program and other important information. Please RSVP to reserve your seat at one of our upcoming webinars. Webinar access information will be emailed to you upon your RSVP. To RSVP, email ArkansasSeminars@mcna.net with your name, contact information, and desired webinar date.
| Date and Time | Topic |
|---|---|
| July 15, 2022 9am-9:45am |
MCNA 101: Informational overview helpful to new administrative and clerical staff. |
| August 19, 2022 9am-9:45am |
MCNA 101: Informational overview helpful to new administrative and clerical staff. |
| September 16, 2022 9am-9:45am |
Medical Necessity: Understanding the driving factor behind Medicaid reimbursement. |
| October 14, 2022 9am-9:45am |
Dental Records Standards: Understanding record requirements. |
| November 18, 2022 9am-9:45am |
Radiographs and Charts Notes: Criteria for diagnostic quality radiographs and identifying common charting errors. |
| December 9, 2022 9am-9:45am |
MCNA 101: Informational overview helpful to new administrative and clerical staff. |
We are here to help you!
If you have any questions, please call our toll-free Arkansas Provider Hotline at:
1-844-343-6262
You can call Monday through Friday, 7 a.m. – 7 p.m. (excluding national holidays).
If calling after hours, please leave a message for our representatives. Your call will be returned on the next business day.